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FAQ

I have a problem with MINEO, what do I do to report it and get support?​

To get support, please contact us at https://www.mineo.app/contact

How do I create a new notebook in MINEO?​

To create a new notebook, navigate to your project file explorer, click the "+" button in the top navigation bar and select "New Notebook". You can also right-click in the file explorer and select "New Notebook" from the context menu.

Can I use my own Python packages in MINEO notebooks?​

Yes! You can install custom Python packages in MINEO notebooks using !pip install package_name directly in a code cell. For persistent installations, you can create a custom worker image with your required packages pre-installed.

How do I share my notebooks with team members?​

Open the notebook's Permissions dialog from the file explorer (right-click → Permissions) to grant view or edit access to specific users or groups, or to enable public access. Team members must already belong to the project — add them from the project's Members settings. See Permissions and Sharing notebooks for details.

How does version control work in MINEO notebooks?​

MINEO provides built-in version control for notebooks. Each save creates a version that you can view in the version history. You can also connect MINEO to Git repositories for more advanced version control capabilities. Learn more in the Notebooks Version Control section.

Can I schedule notebooks to run automatically?​

Yes. Add the notebook to a Pipeline and set a crontab schedule on the pipeline to run it automatically on a recurring basis. Automatic scheduling is available on paid plans.

How do I export my results from MINEO?​

You can export results in various formats including CSV, Excel, PDF, and images. For data frames and tables, use the Data Export button that appears in the output cell. For visualizations, you can export them as PNG or SVG files.

Is MINEO available for on-premises installation?​

Yes, MINEO offers on-premises deployment options for enterprises. Contact our sales team at https://www.mineo.app/contact for more information about on-premises licensing and deployment requirements.

See also​

  • Notebooks — create, run, schedule, and version-control your analyses.
  • Threads — chat with any model over your data, files, and connected tools.
  • Assistants — configure the governed AI agents that power Threads.
  • Pricing and contact — get support, sales, and on-premises information.